Pitka Leather Policy and Shipping

 


ITEMS MUST BE RETURNED WITHIN 30 DAYS FROM THE DAY OF PURCHESE.


RETURN POLICY DETAILS:

Item(s) can be returned within no longer than 30 days, and if not used or damaged. Exchange for different size, color or different item is possible only for non personalized items. Custom made collars, custom made belts or any other permanently personalized printed items, can not be returned or replaced. Personalized collars with removable letters are returnable.

We will ship item(s) via USPS First class mail (2-5 days delivery), at your expenses.

Returns for refund will incure 20% restocking fee. Shippingg and handling charges will not be refunded.

Ship the unused items in original packaging to the following address:

PITKA LEATHER
1008 Harvard Ln,
Allen, TX 75002
Attn:rteturns Dept.

Note: Please package your item safely and securely. Please remember this is your property until we receive it.

We are not responsible for any returned packages lost or damaged in shipping. Please be advised untill there is proof that we have received your item, it is your property. For your protection, we sugest returns via:

Fedex GROUND (ground includes $100 insurance) or

UPS GROUND (ground includes $100 insurance) or

Priority Mail wirth "Delivery Confirmation"



SHIPPING AND HANDLING

When you are placing order, please make sure that your shipping address is correct in payment information, as we are not responsible for mail delivered on wrong address. Your corrected address can be sent on or before time when order is placed.

Some products are gift boxed, and their weight or size will determine if they will be sent via USPS First class mail (2-5 days delivery) or Priority mail (2-3 days delivery).

You can request shipping via USPS Express Mail (next day delivery), if order instruction and payment are completed 2 days prior to shipping. Also, we can ship orders via UPS or FEDEX (for larger orders mainly).

Shipping & Handling cost is based on USPS Postal charts, and we do ship worldwide. Two and more items have combined shipping.


Tax for items shipped in TX is charged 8.250% and applies on subtotal + S&H.

If you have any questions, please contact us on slm@pitkaleather.com.

Contact us online


Email is the best way to contact us. We check emails frequently during the day, and will respond as fast as we can. You will get our reply soon after your message is received. If you have a question about your order, please make sure your e-mail includes your name and order number.

We do not take orders over the phone, and if you have any questions, you can email us at slm@pitkaleather.com   and we will reply as soon as possible.        

Ordering from PITKA LEATHER

We accept on line payments with all major credit cards: Visa, MasterCard, American Express (AMEX), Discover or Pay Pal.

Money orders and Cashier's Checks will be accepted as well.

All orders outside the U.S.A. should be credit card orders and in U.S. funds. We DO NOT accept personal checks.

ORDERING OVER THE INTERNET

Ordering over the internet is safe, easy, and completely secure. Your credit card and personalized information are safe and we do not share them with any other party.

ORDERING BY MAIL

When you order by mail, please be sure to include all item #'s (if any), and the full item name and price, as well as your name, address and e-mail (if available). Please, include any additional information requested on page where each item is purchased.
Shipping cost could be calculated trough the shopping cart, or you can email us for estimate.