Pitka Leather Policy and Shipping

 


ITEMS MUST BE RETURNED WITHIN 30 DAYS FROM THE DAY OF PURCHESE.


RETURN POLICY DETAILS:

Item(s) can be returned within no longer than 30 days, and if not used or damaged. We will exchange items ONLY IF MISTAKE IS MADE ON OUR BEHALF, so please make sure to send sizing and other information properly, as instructed on each page. We will ship item(s) via USPS First class mail (2-5 days delivery), unless different apply.

Custom made collars, custom made belts, or any other permanently personalized printed items, can not be returned or replaced. We will exchange items ONLY IF MISTAKE IS MADE ON OUR BEHALF . Personalized collars with removable letters are returnable.


SHIPPING AND HANDLING

When you are placing order, please make sure that your shipping address is correct in payment information, as we are not responsible for mail delivered on wrong address. Your corrected address can be sent on or before time when order is placed.

Some products are gift boxed, and their weight or size will determine if they will be sent via USPS First class mail (2-5 days delivery) or Priority mail (2-3 days delivery).

You can request shipping via USPS Express Mail (next day delivery), if order instruction and payment are completed 2 days prior to shipping. Also, we can ship orders via UPS or FEDEX (for larger orders mainly).

Shipping & Handling cost is based on USPS Postal charts, and we do ship worldwide. Two and more items have combined shipping.


Tax for items shipped in TX is charged 8.250% and applies on subtotal + S&H.

If you have any questions, please contact us on slm@pitkaleather.com.

Contact us online


Email is the best way to contact us. We check emails frequently during the day, and will respond as fast as we can. You will get our reply soon after your message is received. If you have a question about your order, please make sure your e-mail includes your name and order number.

Email is the best way to contact us. We check emails frequently during the day, and will respond as fast as we can. You will get our reply soon after your message is received. If you have a question about your order, please make sure your e-mail includes your name and order number.

We do not take orders over the phone, and if you have any questions, you can email us at slm@pitkaleather.com   and we will reply as soon as possible.        

Ordering from PITKA LEATHER

We accept on line payments with all major credit cards: Visa, MasterCard, American Express (AMEX), Discover or Pay Pal.

Money orders and Cashier's Checks will be accepted as well.

All orders outside the U.S.A. should be credit card orders and in U.S. funds. We DO NOT accept personal checks.

ORDERING OVER THE INTERNET

Ordering over the internet is safe, easy, and completely secure. Your credit card and personalized information are safe and we do not share them with any other party.

ORDERING BY MAIL

When you order by mail, please be sure to include all item #'s (if any), and the full item name and price, as well as your name, address and e-mail (if available). Please, include any additional information requested on page where each item is purchased.
Shipping cost could be calculated trough the shopping cart, or you can email us for estimate.

When you order by mail, please be sure to include all item #'s (if any), and the full item name and price, as well as your name, address and e-mail (if available). Please, include any additional information requested on page where each item is purchased.
Shipping cost could be calculated trough the shopping cart, or you can email us for estimate.